FREQUENTLY ASKED QUESTIONS
When are rent payments due?
Rent payments are typically due on the 1st of every month, but you should reference your lease for this information. There is a typically a five day grace period. If payments are not postmarked by the 5th of the month, the late fee that is stated on your lease will apply and is to be paid immediately. If we do not receive your rent payment, you are responsible for verifying how it was paid by submitting proof of the cleared check. You may obtain copies of your check through your personal financial institution.
How can I pay my rent?
You may choose to pay rent using our online rent payment system by clicking on "PAY ONLINE" at the top of this website or you may mail your payments to our PO box address. Of course, you may also drop your payment off at our local leasing office.
How do I set up utilities in my name?
How do I get my mailbox key?
Typically, you must contact the local post office for keys to your mail box. They will change your lock for you and give you a key for your mailbox. They may require you bring a copy of your lease and pay a small fee.
How are the properties maintained or how do I report a maintenance issue?
We have a team of maintenance workers that we entrust with the care of your rental property. You may request service by submitting a request through your tenant portal or contact us at any time by email at firstname.lastname@example.org or phone at (336) 584-1232.
Should I invest in renters insurance?
We highly recommend (and typically require) that our renters invest in Renters Insurance. Your property's insurance policy does not cover accidents that you are liable for or any of your personal belongings in the event of an emergency. Monthly rates are reasonable. For more information, please visit Nationwide Renters Insurance website or call our local agency at 336-229-0229.