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FREQUENTLY ASKED QUESTIONS

Who are we?


We are the largest provider of off campus student housing at Elon University, with a specialty in renting and managing single family homes ALL LESS THAN ONE MILE FROM CAMPUS. Rentals include 2 bedroom, 3 bedroom, and even 4 bedroom homes with a wide variety of amenities. We believe there is an undeniable attraction to living in an off-campus house or apartment. More specifically, a house can offer a sense of freedom and independence that cannot be achieved with on-campus housing. Most houses offer easy access to campus, sizable backyards, kitchens with all necessary appliances, and ample parking. We are confident that you will pleased with the care of your rental house. We have an experienced team that we entrust with the care of the houses. Many of our new renters are gained through referrals from current renters. We are extremely responsive and most service calls are resolved within one to two business days. To see a selection of the housing we offer, click HERE.




When are rent payments due?


Rent payments are due on the 1st of every month. There is a 5 day grace period. If payments are not postmarked by the 5th of the month, the late fee that is stated on your lease will apply and is to be paid immediately. If we do not receive your rent payment, you are responsible for verifying how it was paid by submitting proof of the cleared check. You may obtain copies of your check through your personal financial institution.




What are my rent payment options?


Online: Please click on the tab "Pay Online" that can be found at the top of this webpage. You can set up recurring payments to be withdrawn from your account on a specific date every month or you can make a one time payment. Through the Mail: Please note at the bottom of the check, the address of the house/apartment you are renting, and the month for which the rent is paid. You can pay the rent by mailing your payment, or you may also set up automatic bill payment to the following P. O. Box address:

P.O. Box # 96
Elon, NC 27244 In Advance: Some of our renters choose to pay their rent for six months, the entire year or a few months at a time. If you would like to utilize this option, you can still mail your payment to the P.O. Box address above. Feel free to request a confirmation email of your payment if you choose this method. Please indicate on the check the number of months that are being paid and the name of the tenant.




How do I get my mailbox key?


Typically, you must contact the local post office for keys to your mail box. They will change your lock for you and give you a key for your mailbox. They may require you bring a copy of your lease and pay a small fee.




How are the properties maintained or how do I report a maintenance issue?


We have a team of maintenance workers that we entrust with the care of your rental property. You may request service by submitting a request through your tenant portal or contact us at any time by email at info@ncrmanagement.com or phone at (336) 584-1232. ALL EMERGENCY MAINTENANCE REQUESTS MUST BE CALLED INTO OUR OFFICES!!!!! Emails are rarely checked after hours. Please also reference the " Emergencies" page by clicking HERE to judge whether your request is an emergency that should be dealt with immediately.




Should I invest in renters insurance?


We highly recommend (and typically require) that our renters invest in Renters Insurance. Your property's insurance policy does not cover accidents that you are liable for or any of your personal belongings in the event of an emergency. Monthly rates are reasonable. For more information, please visit Nationwide Renters Insurance website or call our local agency at 336-229-0229.




How do I set up utililties?


You are responsible for contacting the utility companies to have the utilities
transferred into your name or the name of one of your house mates. You will save time
and money*** if you contact the current renters and have the utilities changed over to your names the same day they are moving out. In order to do this, you will need to set up your account FIRST with the utility companies at least one week before you move in. To set up your accounts call:

1) Duke Energy (Electric): 800-777- 9898
2) Piedmont Natural Gas: 800-752-7504
3) Town of Elon (water, sewer & trash): 336-584–0282
4) Spectrum Cable (cable, internet, phone service): (855)243-8892 OR www.spectrum.com
5) City of Burlington Water Department 336-222-5100 (For tenants in houses in City of
Burlington)

***We require gas or electric to be kept on at all times. If you are not going to be using the house for a semester, you must request that we set your thermostat to 77° and cool in the summer months or 65° and warm in the winter months. Extreme heat or cold can be detrimental for the overall welfare of the house and appliances. If you fail to take precautions, you may be held responsible for any damages. Please make sure you make arrangements to transfer the utilities into your name before the current renters move out and/or turn off the utilities. Failure to do so could result in damage to appliances, mold growth, etc.




What is the move out procedure?


Please submit the notice to vacate as stipulated in your lease by clicking HERE and reference our cleaning standards by clicking HERE. Additionally, YOU MUST ADHERE TO THE TOWN'S TRASH POLICY OR YOU WILL BE CHARGED!!! 1) Items outside the cans will not be picked up. 2) You will be fined for trash around the property as well. 3) All cans should be placed on the curb 24 hours or less before pickup and brought to the house no more than 24 hours after pickup. 4) Furniture is considered bulk waste and is only picked up on specific days. The amount of bulk waste and yard waste combined should not exceed 1/2 pickup truck bed per load. 5) One standard size sofa or one mattress/box spring will be considered 1/2 a pick up truck load. 6) Most importantly, THESE RULES APPLY TO THE END OF THE YEAR! This means you need to dispose of household items a little bit at a time if you are not able to haul items away. YOU WILL BE CHARGED FOR ANY TRASH DISPOSAL FEES. REGARDLESS OF WHETHER IT IS AT THE CURB OR NOT. Full guidance can be found on the Town's website (www.townofelon.com)




How are the houses leased?


All of the houses are leased for a minimum of a year. For students, the leases run from June 1st until May 25th of the following year. The houses are cleaned during the 6 day turn-over at the end of May. We do not clean between subletters. If you have arranged to have subletters for a portion of your leasing period, you are still responsible for the rent payments and we request you arrange to get or give door codes to your subletters.




What about furniture?


If you are interested in speaking to the current residents regarding furniture, you may email our offices to request an email address for the current renters (several months or weeks in advance). We will contact the current renters to ask for their permission to share their contact information. If they approve, we will notify you of their approval and send the appropriate information. Prior to your move in everything will be thrown out unless BOTH of the following items are done: 1) We have received prior to May 10th this form CLICK HERE from the INCOMING student. An email indicating "all items stay" is not acceptable and will result in the disposal of all items. You are responsible for coordinating lists of items that stay with your roommates. 2) ALL items that are staying need to be stacked in the center of the room with a sheet or plastic cover and an oversized sign indicating that those items are to be left for the new tenants. See below for examples: ACCEPTABLE: Items neatly tucked under a sheet with a sign on top labelled "NEW RESIDENT." Items moved away from wall. NOT ACCEPTABLE: Items are not stacked, covered or clearly labelled. NOT ACCEPTABLE: Items are not stacked, covered or clearly labelled. Disclaimer: Failure to do the items above will result in the disposal of all items; however, in any event, we are not responsible for damaged or missing items. Items left in your apartment/house before move in date are AT YOUR OWN RISK. We must receive a list, in writing, no later than May 10th in regards to ALL items that will be left in the house. Any excessive items left in drawers, closets, or other areas will be skipped over during the cleaning and repair process. Any damage from past residents that cannot be assessed due to furniture, wall decor, etc. will become the responsibility of the new students.




What do I have to do for the house?


You are responsible for the general care of the house after you move in. This includes (but is not limited to) changing batteries in smoke detectors and thermostats, changing light bulbs, possibly changing air filters, using appliances/fixtures around the house as they were intended and in a safe manner, etc.

We take care of the lawn maintenance for you. This includes bush trimming, leaf pick-up, and grass cuttings.
Additionally, You NEED to adhere to the Town's trash policy or you WILL be charged. 1) Items outside the cans will not be picked up. 2) You will be fined for trash around the property as well. 3) All cans should be placed on the curb 24 hours or less before pickup and brought to the house no more than 24 hours after pickup. 4) Furniture is considered bulk waste and is only picked up on specific days. The amount of bulk waste and yard waste combined should not exceed 1/2 pickup truck bed per load. 5) One standard size sofa or one mattress/box spring will be considered 1/2 a pick up truck load. 6) Most importantly, THESE RULES APPLY TO THE END OF THE YEAR! This means you need to dispose of household items a little bit at a time if you are not able to haul items away. YOU WILL BE CHARGED FOR ANY TRASH DISPOSAL FEES. REGARDLESS OF WHETHER IT IS AT THE CURB OR NOT. Full guidance can be found on the Town's website ( www.townofelon.com)




What is the policy on subleasing?


All renters should be aware that they are responsible for payments of the lease under all circumstances. This includes payments if you should choose to study abroad. You will be responsible for making the financial arrangements with the sub-leaser. You must have approval from the other roommates to bring in a sub-leaser. Outside arrangements should be made between the primary leaser and subleaser regarding payments- THIS MEANS YOU ARE RESPONSIBLE FOR MAKING THE PAYMENTS EVEN IF YOU MAKE OUTSIDE ARRANGMENTS. We recommend our renters explore the idea of a written agreement between the leaser and the sub-leaser and collecting an additional security deposit.

We do not clean the houses or check for damages between subletters- as the houses are rented out yearly. Please make sure you make arrangements to transfer the utilities into your name before the subletters move out and/or turn off the utilities. Failure to do so could result in damage to appliances, mold growth in the refrigerator, etc.




Any other suggestions?


If you are planning on renewing your lease, we must have signed leases before October 15th of the current school year and have the appropriate amount of people to fill the house. We give our current renters priority, but it is first-come, first-serve if the October 15th deadline passes. The houses/apartments do not come furnished but they do include window treatments. You will need to bring your own furniture, kitchenware, and even shower curtains. Our preferred moving company is Little Guys Movers. You can reach them at (336) 600-1084. Our preferred local cleaning company is De La Garza's cleaning. They can take care of all your house keeping needs. They can do weekly, bi-weekly, or even one time cleans. You can find them online by clicking HERE.