FREQUENTLY ASKED QUESTIONS
Who are we?
When are rent payments due?
Rent payments are due on the 1st of every month. There is a 5 day grace period. If payments are not postmarked by the 5th of the month, the late fee that is stated on your lease will apply and is to be paid immediately. If we do not receive your rent payment, you are responsible for verifying how it was paid by submitting proof of the cleared check. You may obtain copies of your check through your personal financial institution.
What are my rent payment options?
P.O. Box # 96
Elon, NC 27244
How do I get my mailbox key?
Typically, you must contact the local post office for keys to your mail box. They will change your lock for you and give you a key for your mailbox. They may require you bring a copy of your lease and pay a small fee.
How are the properties maintained or how do I report a maintenance issue?
We have a team of maintenance workers that we entrust with the care of your rental property. You may request service by submitting a request through your tenant portal or contact us at any time by email at firstname.lastname@example.org or phone at (336) 584-1232.
Should I invest in renters insurance?
We highly recommend (and typically require) that our renters invest in Renters Insurance. Your property's insurance policy does not cover accidents that you are liable for or any of your personal belongings in the event of an emergency. Monthly rates are reasonable. For more information, please visit Nationwide Renters Insurance website or call our local agency at 336-229-0229.
How do I set up utililties?
You are responsible for contacting the utility companies to have the utilities
transferred into your name or the name of one of your house mates. You will save time
and money*** if you contact the current renters and have the utilities changed over to your names the same day they are moving out. In order to do this, you will need to set up your account FIRST with the utility companies at least one week before you move in. To set up your accounts call:
1) Duke Energy (Electric): 800-777- 9898
2) Piedmont Natural Gas: 800-752-7504
3) Town of Elon (water, sewer & trash): 336-584–0282
4) Spectrum Cable (cable, internet, phone service): (855)243-8892 OR www.spectrum.com
5) City of Burlington Water Department 336-222-5100 (For tenants in houses in City of
***We require gas or electric to be kept on at all times. If you are not going to be using the house for a semester, you must request that we set your thermostat to 77° and cool in the summer months or 65° and warm in the winter months. Extreme heat or cold can be detrimental for the overall welfare of the house and appliances. If you fail to take precautions, you may be held responsible for any damages. Please make sure you make arrangements to transfer the utilities into your name before the current renters move out and/or turn off the utilities. Failure to do so could result in damage to appliances, mold growth, etc.
What is the move out procedure?
Please submit the notice to vacate as stipulated in your lease by clicking HERE and reference our cleaning standards by clicking HERE.
How are the houses leased?
All of the houses are leased for a minimum of a year. For students, the leases run from June 1st until May 25th of the following year. The houses are cleaned during the 6 day turn-over at the end of May. We do not clean between subletters. If you have arranged to have subletters for a portion of your leasing period, you are still responsible for the rent payments and we request you arrange to get or give door codes to your subletters.
What about furniture?
If you are interested in speaking to the current residents regarding furniture, you may email our offices to request an email address for the current renters (several months or weeks in advance). We will contact the current renters to ask for their permission to share their contact information. If they approve, we will notify you of their approval and send the appropriate information.
IF YOU ARRANGE TO HAVE FURNITURE LEFT IN THE HOUSE, WE MUST RECEIVE A COMPLETE EMAILED LIST OF ITEMS THAT WILL BE LEFT IN THE HOUSE PRIOR TO MAY 20TH. IF YOU FAIL TO DO SO, THESE ITEMS WILL BE DISPOSED OF PRIOR TO YOUR MOVE-IN. WE WILL CLEAN AROUND ANY ITEMS THAT ARE REQUESTED TO BE LEFT IN THE HOUSE. THIS INCLUDES EXCESSIVE ITEMS LEFT IN DRAWERS OR CABINETS.
What do I have to do for the house?
You are responsible for the general care of the house after you move in. This includes (but is not limited to) changing batteries in smoke detectors and thermostats, changing light bulbs, possibly changing air filters, using appliances/fixtures around the house as they were intended and in a safe manner, etc.
We take care of the lawn maintenance for you. This includes bush trimming, leaf pick-up, and grass cuttings.
What is the policy on subleasing?
All renters should be aware that they are responsible for payments of the lease under all circumstances. This includes payments if you should choose to study abroad. You will be responsible for making the financial arrangements with the sub-leaser. You must have approval from the other roommates to bring in a sub-leaser. Outside arrangements should be made between the primary leaser and subleaser regarding payments- THIS MEANS YOU ARE RESPONSIBLE FOR MAKING THE PAYMENTS EVEN IF YOU MAKE OUTSIDE ARRANGMENTS. We recommend our renters explore the idea of a written agreement between the leaser and the sub-leaser and collecting an additional security deposit.
We do not clean the houses or check for damages between subletters- as the houses are rented out yearly. Please make sure you make arrangements to transfer the utilities into your name before the subletters move out and/or turn off the utilities. Failure to do so could result in damage to appliances, mold growth in the refrigerator, etc.