Emergency Maintenance is considered an event that has caused major damage to the Property and/or is causing damage to the property and requires immediate attention otherwise major damage to the Property will occur. It also refers to a condition related to the property that is life threating. If your issue is not considered an emergency, please avoid calling our offices on weekends and holidays.

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Below are some examples of events and conditions that ARE considered emergency maintenance and suggested actions to follow:

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•Fire Emergency- Call 911, Call our offices at (336) 584-1232 to get in touch with one of our emergency personnel
•Gas Leak- Evacuate everyone from the house or turn off the source (for example, gas smell resulting in the heat being turned on), Call our offices at (336) 584-1232 to get in touch with one of our emergency personnel
•Major Water Leak- If you are able, shutoff the main water value to the house and/or any localized shutoff valve, Call our offices at (336) 584-1232 to get in touch with one of our emergency personnel
•Natural Disaster that caused damage to the house- Call 911 if you need help, Call our offices at (336) 584-1232 to get in touch with one of our emergency personnel
•No heat or air conditioning in the house and the temperature on the thermostat is below 60 degrees or above 78 degrees- Call our offices at (336) 584-1232 to get in touch with one of our emergency personnel

 

Below are some examples of events and conditions that are considered normal maintenance and should NOT be reported as Emergency Maintenance:

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•A dripping faucet or stopped-up drain
•A running toilet or clogged toilet (unless there is only one toilet in the house)
•A tree falling in the yard due to a storm
•A power outage attributed to a local power outage OR electric is out in a portion of the house- meaning one or two rooms
•An appliance not working
•Air conditioning unit is not working
•A cracked/broken window