Emergency Maintenance is defined as:

• An event that has caused major damage to the property and/or is actively causing damage and requires immediate attention to prevent further damage.

• Any condition related to the property that is life-threatening.

⚠️ If your issue does not meet these criteria, please avoid calling our offices on weekends or holidays.

Examples of Emergency Maintenance

• Fire – Call 911 immediately, then call our offices at (336) 584-1232 to reach emergency personnel.

• Gas Leak – Evacuate everyone from the property, turn off the gas source if possible, then call our offices at (336) 584-1232.

• Major Water Leak – Shut off the main water valve (or localized shutoff if accessible), then call our offices at (336) 584-1232.

• Natural Disaster Damage – Call 911 if assistance is needed, then call our offices at (336) 584-1232.

• No Heat or A/C – If the indoor temperature is below 60°F (no heat) or above 78°F (no air conditioning), call our offices at (336) 584-1232.

 

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Examples of Non-Emergency (Normal) Maintenance

• Dripping faucet or slow drain

• Running or clogged toilet (unless it is the only toilet in the home)

• Tree down in the yard (no structural damage)

• Power outage due to a local utility issue, or loss of power in only one or two rooms

• Appliance not working

• Air conditioning not working in mild/temperate weather

• Cracked or broken window